This Privacy Policy describes how Asante Crafts Ltd. collects, uses, and shares your personal information when you visit or make a purchase from our website.

1. Information We Collect

We collect information directly from you when you interact with our site, including:

• Personal Data: Name, billing address, shipping address, email address, and phone number when placing an order or contacting us.

• Payment Information: Payment details (e.g., credit card numbers) processed securely via our third-party payment gateways. We do not store full payment credentials on our servers.

• Device & Usage Data: IP address, browser type, time zone, and browsing patterns collected automatically via log files, web beacons, and cookies.

2. How We Use Your Information

We use your information to fulfill the contract between us and to operate our business efficiently:

• Order Fulfillment: Processing orders, arranging shipping, managing payments, and providing invoices or order confirmations.

• Customer Support: Responding to your inquiries, returns, or service requests.

• Marketing Communications: Sending promotional emails or SMS updates (only with your explicit consent).

• Site Improvement & Security: Screening orders for potential risk or fraud and optimizing our website experience.

3. How We Share Your Information

We share your personal data with third-party service providers to help us run our business:

• Service Providers: Platform hosts (e.g., Squarespace), payment processors, and fulfillment/shipping carriers.

• Legal Compliance: We may share information to comply with applicable laws, respond to subpoenas, or protect our legal rights.

• Third-Party Analytics: Tools such as Google Analytics to help us understand how visitors use our site.

4. Cookies and Tracking Technologies

Our site uses cookies to remember preferences, analyze site performance, and assist with marketing.

• Essential Cookies: Necessary for basic site features, such as shopping cart functionality.

• Analytics/Performance Cookies: Help us understand site traffic and usage patterns.

• Managing Cookies: You can manage or disable cookies through your browser settings or via our site’s cookie banner.

5. Data Retention

When you place an order through the site, we retain your order information for our records unless and until you ask us to delete this information, subject to applicable legal tax and accounting requirements.

6. Your Rights (GDPR & International Users)

Depending on your location (e.g., EU, UK, or California), you may have the following rights regarding your personal data:

• The right to access, update, or delete the personal information we hold about you.

• The right to withdraw consent for marketing or cookie usage at any time.

• The right to object to data processing or request data portability.

To exercise any of these rights, please contact us using the details below.

7. Contact Us

For more information about our privacy practices, questions, or requests regarding your data, please reach out to us:

Asante Crafts Ltd.